FAQ
About Online Appointment System
What is this Online Appointment System?
The Online Appointment System is a service that allows patients of the SingHealth* cluster, Geylang and Queenstown Polyclinic, to view, reschedule and cancel selected Specialist Outpatient Clinic (SOC) appointments. For your clinical safety, some exclusions will apply.
*Only applicable to SGH, CGH, SKH, KKH, NCCS, NDCS, NHCS, SNEC and SHP.
*Only applicable to SGH, CGH, SKH, KKH, NCCS, NDCS, NHCS, SNEC and SHP.
What are the important points to note when changing my appointments?
• Ensure that you have sufficient supply of medication and check your Medical Certificate validity period, if applicable.
• Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
• Always bring along any necessary documents as previously instructed e.g. x-ray forms.
• Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
• Always bring along any necessary documents as previously instructed e.g. x-ray forms.
I have a new medical condition. Can I use the Appointment System to make the first appointment for this condition?
Currently, you may only use the Appointment System to view, reschedule and cancel existing appointments.
To make a new appointment, at a clinic/institution which you have never previously consulted, please submit a request via the Online Request form and we will get back to you within 3 working days.
This is to ensure we are able to effect proper matching of Specialist consultation services to your specific medical need.
To make a new appointment, at a clinic/institution which you have never previously consulted, please submit a request via the Online Request form and we will get back to you within 3 working days.
This is to ensure we are able to effect proper matching of Specialist consultation services to your specific medical need.
Can I manage my child’s appointment(s) using my account?
Yes, if your child is below 15 years old.
Please bring your child’s Birth Certificate to any SingHealth institution when your child’s next appointment is due. Our staff at the registration counter will be able to assist you to link up your child’s appointment(s) under your SingPass login.
If your child is 15 years old and above, appointments are self-managed for patients who are 15 years old and above, as he/she would be issued his/her own SingPass account.
Please bring your child’s Birth Certificate to any SingHealth institution when your child’s next appointment is due. Our staff at the registration counter will be able to assist you to link up your child’s appointment(s) under your SingPass login.
If your child is 15 years old and above, appointments are self-managed for patients who are 15 years old and above, as he/she would be issued his/her own SingPass account.
Can I use my mobile number to register for both my adult dependent ( Eg. mother/father) and my own SingPass account?
SingPass has advised that only one mobile number can be tied to one SingPass account. To reset the mobile number authentication, the user needs to go to the nearest SingPass counter (e.g. Community Centre) to reset the OTP service.
How do I manage my appointments if I don’t have a SingPass ID?
Singaporeans and Permanent Residents may register for a SingPass account through http://www.singpass.gov.sg .
Alternatively, you may use our Online Request form to submit an appointment request, and we will contact you via email.
Should you have further queries relating to SingPass, please contact:
Tel: 6643 0555
Email: support@singpass.gov.sg
Email: support@singpass.gov.sg
Should you have further queries relating to your medical appointments, please contact:
Hospitals
Contact No. (Office hours only)
Email
Specialty Centres
SingHealth Polyclinics
6643 6969
Should you have feedback on the appointments system, please email marcom@singhealth.com.sg