1. What bills can I pay using Mobile Pay?

You can pay your outstanding hospitalization, outpatient and pharmacy bills incurred at the following institutions:

  • Singapore General Hospital
  • Changi General Hospital
  • KK Women's and Children's Hospital
  • Sengkang General Hospital
  • National Cancer Centre Singapore
  • National Dental Centre Singapore
  • National Heart Centre Singapore
  • Singapore National Eye Centre
  • SingHealth Polyclinics (Bedok, Bukit Merah, Marine Parade, Outram, Pasir Ris, Punggol, Sengkang, Tampines)
2. Can I view my detailed billing using Mobile Pay?

Yes, you can! However, for privacy and security reasons, only your outstanding bills can be viewed in detail, with the exception of Pharmacy bills.

3. I visited the hospital today. Why am I not able to see my bill in Mobile Pay?

You will only be able to view outstanding bills. Billing information is available for viewing online only upon finalization of the bill.

4. How much does it cost to use the service? Are there any administrative or transaction fees?

It’s free! There is no administrative or transaction fee incurred when paying through Mobile Pay.

5. When can I use Mobile Pay?

You can log in to Mobile Pay 24 hours a day, 7 days a week, as long as you have internet access.

6. What are the payment modes available?

Mobile Pay accepts Visa/MasterCard credit cards and eNETS direct debit*.

*Exception for Changi General Hospital (CGH) bills: eNETS direct debit will only be available when paying CGH bills alone.

7. Can I use Mobile Pay when I am abroad? What exchange rate will apply?

Yes, you can! Transactions on Mobile Pay are made in Singapore Dollars. For credit cards using foreign currencies, the exchange rates will follow the bank’s prevailing rate. Please check with your bank for any other fees and charges tied to international transactions.

8. How can I make payment on behalf of another person who does not have SingPass?

To make payment on behalf of someone, you can do so in two ways:

a) If you are already logged in with SingPass and would like to proceed to make payment for another person, select ‘Add Other Bill’ on the bill overview page and key in the billing information; or

b) If you are not logged in with SingPass, select ‘Proceed without SingPass’ on the home page and key in the required information.

9. What is the currency for payment?

All bills should be paid in Singapore dollars.

10. What is the minimum payment amount?

The minimum payment is SGD $1 for every institution per transaction.

11. Is there a limit on the amount that can be paid?

As payment is made using your credit or debit card, the payment limit is determined by your available credit or debit spending limit accorded by the issuing bank.

12. Can I make a partial payment?

Yes, you can make partial payment. Simply tap on the ‘edit’ icon ( ) next to the bill amount and key in the amount that you wish to pay.

13. How long will it take for a payment to be reflected?

Payments made using Mobile Pay will be reflected the next day.

14. Will a receipt be mailed to me for my online payment using Mobile Pay?

No receipt will be issued for payments using Mobile Pay. However, you may print or take a screenshot of the transaction confirmation screen, containing the transaction ID, for your record. A transaction confirmation will also be sent to your email upon successful payment.

15. Will I receive an email confirmation of the payment?

Yes, you will receive an email confirmation upon successful payment.

16. Will I receive an official receipt from the institution?

No. The confirmation of payment generated from Mobile Pay will serve as proof of payment.

17. What should I do if my card is declined?

If your card is declined, you may try entering your payment information again or try using another card. If your card is declined after several attempts, please check with the issuing bank.

18. How will the payment transaction be reflected on my credit card statement?

Payment made will be grouped by institution. If you have made payment to multiple institutions within one single transaction, you should see the sum of payment made to each institution.

19. What if I accidentally over pay?

You may contact our call centres for clarification should you over pay.

20. Is my data secured?

The system uses industry standard e-commerce security solutions to ensure that your details are carefully protected for all transactions.

21. Will my card information be stored?

No, for security purposes, we do not keep your credit card information.

22. If you have any specific queries on the use of Mobile Pay, please call the following helplines during office hours:
Singapore General Hospital Payment Enquiry: +65 63774640 / 47
+65 63777518 / 19
  Other Enquiry: View Here
Changi General Hospital Payment Enquiry: +65 68502854 / 57 / 62
  Other Enquiry: View Here
Sengkang General Hospital Payment Enquiry: +65 6377 4107 / 09
  Other Enquiry: View Here
KK Women’s and Children’s Hospital Payment Enquiry: +65 63777521 / 23 / 25
  Other Enquiry: View Here
National Cancer Centre Singapore Payment Enquiry: +65 64368221
  Other Enquiry: View Here
National Dental Centre Singapore Payment Enquiry: +65 63777522
  Other Enquiry: View Here
National Heart Centre Singapore Payment Enquiry: +65 63777522
  Other Enquiry: View Here
Singapore National Eye Centre Payment Enquiry: +65 63777522
  Other Enquiry: View Here
SingHealth Polyclinics Payment Enquiry: +65 63777522
  Other Enquiry: View Here
23. What is the minimum software requirement for accessing Mobile Pay?

An Adobe Reader is required in order to display detailed bill contents. If you do not have an Adobe Reader, you can go to http://get.adobe.com/reader/otherversions/ to download the latest version suitable for your computer.

This website is supported by the following browsers:

  • Chrome 30 and above;
  • Android OS browser on Android OS 5.0 and above;
  • Firefox 27 and above;
  • IE 11 and above on Windows 7, Windows 8.1 and above;
  • Opera 17 and above;
  • Safari on OS X 10.9 and above, and iOS 5.0 and above