FAQ
You can pay your outstanding hospitalisation, outpatient and pharmacy bills incurred at the following institutions:
- Singapore General Hospital
- Changi General Hospital
- KK Women's and Children's Hospital
- Sengkang General Hospital
- National Cancer Centre Singapore
- National Dental Centre Singapore
- National Heart Centre Singapore
- Singapore National Eye Centre
- SingHealth Polyclinics (Bedok, Bukit Merah, Marine Parade, Outram, Pasir Ris, Punggol, Sengkang, Tampines)
- SingHealth Community Hospitals
For Bills request, please submit form https://for.sg/shsbill. We shall mail to your address in our records.
Yes, you can! However, for privacy and security reasons, only your outstanding bills can be viewed in detail, with the exception of Pharmacy bills.
You will only be able to view outstanding bills. Billing information is available for viewing online only upon finalisation of the bill.
It’s free! There is no administrative or transaction fee incurred when paying through Mobile Pay.
You can log in to Mobile Pay 24 hours a day, 7 days a week, as long as you have internet access.
Mobile Pay accepts Visa/MasterCard credit and debit cards, as well as eNETS direct debit. The eNETS direct debit payment mode will only be available if all the bills for a transaction are from the same institution.
Yes, you can! Transactions on Mobile Pay are made in Singapore Dollars. For credit cards using foreign currencies, the exchange rates will follow the bank’s prevailing rate. Please check with your bank for any other fees and charges tied to international transactions.
To make payment on behalf of someone, you can do so in two ways:
a) If you are already logged in with SingPass and would like to proceed to make payment for another person, select ‘Add Other Bill’ on the bill overview page and key in the billing information; or
b) If you are not logged in with SingPass, select ‘Proceed without SingPass’ on the home page and key in the required information.
All bills should be paid in Singapore dollars.
The minimum payment is SGD $1 for every institution per transaction.
As payment is made using your credit or debit card, the payment limit is determined by your available credit or debit spending limit accorded by the issuing bank.
Yes, you can make partial payment. Simply tap on the ‘edit’ icon ( ) next to the bill amount and key in the amount that you wish to pay.
Payments made using Mobile Pay will be reflected the next day.
No receipt will be issued for payments using Mobile Pay. However, you may print or take a screenshot of the transaction confirmation screen, containing the transaction ID, for your record. A transaction confirmation will also be sent to your email upon successful payment.
Yes, you will receive an email confirmation upon successful payment.
No. The confirmation of payment generated from Mobile Pay will serve as proof of payment.
If your card is declined, you may try entering your payment information again or try using another card. If your card is declined after several attempts, please check with the issuing bank.
Payment made will be grouped by institution. If you have made payment to multiple institutions within one single transaction, you should see the sum of payment made to each institution.
You may contact our call centres for clarification should you over pay.
The system uses industry standard e-commerce security solutions to ensure that your details are carefully protected for all transactions.
No, for security purposes, we do not keep your credit card information.
Alternatively, please email us at askshs@1fss.com.sg.
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